JSG Oceana Glass Returns
JSG Oceana Glass, LLC is committed to Customer Service and to the satisfaction of our dealers and their customers. This page will help you with
JSG Oceana’s policy with regard to returns on our home glass decor products, including our glass sinks, glass tiles, and other glass furniture items.
If a dealer or customer is not completely satisfied with an JSG Oceana home glass decor product, the dealer has 90 days to return ship it to
JSG Oceana. Please Contact Us for any assistance you may need in this process.
CUSTOMERS: All Returns must go through an authorized
JSG Oceana Dealer. Contact your dealer directly to request a return.
All Returns must be approved.
When a returned is desired, the Dealer must first contact JSG Oceana, at 724.523.5567 for a Return Authorization Number (RGA). Authorization must be obtained and granted before credit is applied to your account. No cash refunds will be issued. Any product that arrives without a Return Authorization Number will be refused at the dock.
Absolutely NO accounts will be credited by returns without RGA Number.
Return Shipping
Place the item securely in the original package and include all paperwork, parts, and accessories. RGA Number must be displayed on the package.
Insure your return package and remember to retain a copy of the tracking number.
All packages must be returned to the JSG Oceana warehouse at:
102 Jayhawk Drive
Jeannette, PA 15644
Packages shipped to the office location will be refused at dock.
JSG Oceana lustrous colorations are an art form. No two sinks are exactly alike, coloration is not guaranteed.
JSG Oceana reserves ultimate authority in determining return reason fault.
Contact Us
Please do not hesitate to Contact Us with any questions or concerns you may have about the return process.
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